Refund policy

We want you to be satisfied with your purchase. Please review this Return and Refund Policy carefully before placing an order or requesting a return, as certain products are not eligible for return and certain products may be subject to restocking fees.

RETURNS

We accept return requests for eligible products within 30 days of the date you receive your order.

To be eligible for a return, the item must be:

  • Unopened and unused;
  • In the same condition in which it was received;
  • In its original packaging, if applicable;
  • Complete with all original parts, components, accessories, documentation, and tags, if applicable; and
  • Accompanied by the packing slip, receipt, or other proof of purchase.

All returns require prior authorization from SWI. To request a return, please contact us at ecom@shopswi.com before shipping the item back. Items returned without prior authorization may not be accepted.

Approved returns must be sent to:

SWI, LLC
2424 Big Horn Ave
Cody, WY 82414

Please include the original packing slip with your return whenever possible. If you no longer have your packing slip, please contact us and we can provide the necessary return information.

Authorization of a return does not constitute acceptance of the returned merchandise or approval of a refund. Return eligibility is determined based on the condition of the merchandise when it is received by SWI. Returned merchandise must arrive at SWI in a condition that satisfies all applicable return eligibility requirements.

SWI reserves the right to refuse a return or deny or reduce a refund if the returned merchandise does not meet the requirements of this policy.

NON-RETURNABLE ITEMS

The following products are not eligible for return:

  • Perishable items;
  • Special-order items;
  • Non-stocking items;
  • Items shipped directly from the manufacturer;
  • Electrical parts;
  • Fence stain;
  • Fence tools; and

  • Any product identified at or before the time of purchase as non-returnable, non-refundable, Final Sale, or otherwise ineligible for return or refund.

A product does not need to use the specific words “Final Sale” to be considered non-returnable. Products may be identified as non-returnable or non-refundable through the product description, product page, checkout information, order documentation, or other notice provided at or before the time of purchase.

Please review product information carefully before placing your order and contact us before purchasing if you have questions about whether a particular product is eligible for return.

Except where otherwise required by applicable law, products identified as non-returnable or non-refundable cannot be returned, exchanged, or refunded.

RESTOCKING FEES

Certain products may be subject to a restocking fee. Restocking fees may vary by product and, when applicable, will be deducted from the amount otherwise eligible for refund.

An applicable restocking requirement may be identified in the product information, product page, order documentation, quotation, or other information provided in connection with the purchase.

By purchasing a product that is subject to a restocking fee, you acknowledge and agree that the applicable restocking fee may be deducted from any refund issued for that product.

Restocking fees are separate from shipping and delivery charges. Unless otherwise stated or required by applicable law, customers remain responsible for applicable return shipping costs, and original shipping and delivery charges remain non-refundable as provided in this policy.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order promptly upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at ecom@shopswi.com as soon as possible so we can evaluate the issue and determine the appropriate resolution.

For an incorrect or damaged item that SWI determines should be returned, SWI will provide a prepaid return shipping label in PDF format along with return instructions. Please print the label, securely attach it to the package, and follow the provided instructions.

Depending on the circumstances, SWI may replace the affected item, provide an exchange, issue a refund, or provide another appropriate resolution.

EXCHANGES

If you receive a damaged or defective item and would like a replacement, please contact ecom@shopswi.com within 30 days of receiving the product.

All exchanges are subject to review and approval by SWI and may be subject to product availability.

RETURN SHIPPING AND RISK OF LOSS

If an item is being returned because SWI shipped an incorrect item or because the item was received damaged or defective, SWI will provide a prepaid return shipping label when SWI determines that return of the item is required.

If you ordered the wrong item, no longer need or want the item, or are returning an eligible product for another reason that is not the result of an error by SWI or a damaged or defective product, you are responsible for all return shipping costs. SWI will not provide a prepaid return shipping label in these circumstances.

Original shipping and delivery charges are non-refundable, except where required by applicable law or where SWI determines otherwise.

Customers are responsible for ensuring that returned merchandise is packaged appropriately and securely for return shipment.

For returns in which the customer is responsible for arranging return shipping, risk of loss or damage remains with the customer until the returned merchandise is received by SWI. SWI is not responsible for merchandise that is lost, damaged, misdirected, or otherwise not received during customer-arranged return shipment.

We recommend using a trackable shipping service and, where appropriate, purchasing shipping insurance for customer-arranged returns. Proof that a return was shipped does not constitute proof that the returned merchandise was received by SWI or that the return qualifies for a refund.

REFUNDS

Once returned merchandise has been physically received by SWI at our designated return location, we will inspect it and determine whether the return meets the requirements of this policy.

For eligible merchandise returned under this Return and Refund Policy, please allow up to two weeks from the date SWI receives the returned merchandise for us to inspect the return and process any approved refund. The refund-processing period begins when the returned merchandise is physically received by SWI, not when a return is requested, authorized, shipped, or provided to a carrier.

This processing timeframe is subject to any different refund timeframe required by applicable law.

We will notify you after we have reviewed the return and let you know whether the refund has been approved or denied.

If approved, the applicable refund will be issued to your original method of payment, less any applicable restocking fees or other permitted deductions.

Once SWI issues the refund, your bank, credit card company, or other payment provider may require additional time to process and post the refund to your account. This additional processing time is outside SWI's control and is not included in SWI's processing period.

Refunds apply only to the eligible amount paid for the returned merchandise. Original shipping and delivery charges are not refundable except as expressly provided in this policy or required by applicable law.

SWI reserves the right to deny or reduce a refund, to the extent permitted by applicable law, if returned merchandise is used, damaged, incomplete, missing original components or packaging, or otherwise fails to meet the conditions of this Return and Refund Policy.

PRODUCTS DESIGNATED AS NON-RETURNABLE OR NON-REFUNDABLE

Certain products may be marked Final Sale or may otherwise be identified as non-returnable, non-refundable, or ineligible for return or refund.

Any such designation communicated at or before the time of purchase forms part of the terms applicable to that purchase, regardless of the particular wording used to communicate the restriction.

Unless otherwise required by applicable law, these products are not eligible for return, exchange, or refund.

If a product identified as non-returnable or non-refundable arrives damaged, defective, or incorrect, please contact us so we can evaluate the issue in accordance with the Damaged, Defective, or Incorrect Items section above.

FRAUD, ABUSE, AND MISUSE

SWI reserves the right to refuse a return, exchange, replacement, or refund in cases of suspected fraud, abuse of this Return and Refund Policy, misuse of products, attempted return of products other than those originally purchased, misrepresentation of the condition or circumstances of a product or return, or other fraudulent, deceptive, or improper conduct, to the extent permitted by applicable law.

SWI may take reasonable steps to verify purchases, product condition, return eligibility, and the circumstances surrounding a return, exchange, damage claim, or refund request before providing a replacement, exchange, credit, or refund.

Nothing in this section limits any rights or remedies available to SWI under applicable law.

QUESTIONS ABOUT RETURNS

If you have questions about a return, refund, exchange, damaged product, restocking fee, or the eligibility of a particular item, please contact us at:

SWI, LLC
Email: ecom@shopswi.com
Return Address: 2424 Big Horn Ave, Cody, WY 82414