Shipping policy

This Shipping Policy describes the general terms that apply to orders shipped by SWI Fence & Supply.

Shipping methods, rates, availability, and delivery requirements may vary based on the products ordered, shipment size and weight, delivery destination, carrier requirements, and other circumstances.

SHIPPING METHODS

SWI Fence & Supply offers various shipping methods depending on the products being purchased and the destination of the shipment.

Not all products are eligible for all shipping methods.

Certain products, because of their size, length, weight, quantity, packaging requirements, or other characteristics, must be shipped by freight or another specialized shipping method.

We make reasonable efforts to configure available shipping methods correctly at checkout. However, shipping options displayed at checkout are subject to verification by SWI Fence & Supply.

The appearance or availability of a particular shipping method at checkout does not guarantee that the selected method is physically or commercially available for the products in the order.

If an unavailable or inappropriate shipping method is selected because of a website, software, configuration, calculation, or other error, SWI Fence & Supply may change the shipment to an appropriate shipping method.

For example, if a product must ship by freight because of its size or weight, selecting or paying for next-day, air, or other expedited parcel service does not require SWI Fence & Supply to ship that product using the selected parcel service.

If a required change in shipping method results in a material change to the shipping charge or delivery arrangement, we will attempt to contact you before shipment. Additional payment may be required before the order ships.

If appropriate shipping arrangements cannot be made or you decline a required revised shipping charge, SWI Fence & Supply reserves the right to cancel and refund the affected portion of the order.

ORDER PROCESSING

SWI Fence & Supply works to process and ship orders promptly.

However, unless we expressly agree otherwise in writing, we do not guarantee processing, handling, shipment, transit, or delivery times.

Processing times may vary based on factors including product availability, inventory location, order size, product type, packaging requirements, freight arrangements, carrier availability, holidays, weather, and other circumstances.

Selection or payment for an expedited shipping service applies to the carrier service used after the shipment is tendered to the carrier. It does not guarantee same-day processing, same-day shipment, or any particular order-processing timeframe unless we expressly state otherwise in writing.

FREIGHT AND OVERSIZED SHIPMENTS

Certain products must be shipped by LTL freight, truck freight, or another specialized shipping service because of their size, length, weight, quantity, packaging requirements, or other characteristics.

Freight rates and delivery requirements may differ substantially from ordinary parcel shipping.

Freight charges calculated or displayed through our website are subject to verification. Automated freight calculations may occasionally be inaccurate or incomplete because of shipment size, destination, carrier requirements, delivery-location classification, or other factors.

If the actual cost or requirements of shipping an order differ materially from those presented at checkout, SWI Fence & Supply may contact you regarding revised shipping arrangements or charges.

Additional payment may be required before shipment. If you decline the revised arrangements or charges, SWI Fence & Supply may cancel and refund the affected portion of the order.

RESIDENTIAL AND SPECIAL FREIGHT DELIVERY

Freight carriers may impose additional charges for residential delivery or other special delivery circumstances.

Additional carrier charges may also apply for services such as:

liftgate service;
limited-access delivery;
inside delivery;
delivery appointments;
redelivery;
reconsignment;
special handling; or
other accessorial services.

Where these requirements are known before shipment, SWI Fence & Supply will make reasonable efforts to include or communicate the applicable charges as part of the shipping arrangement.

Customers are responsible for providing complete and accurate information regarding the delivery location and any special delivery requirements.

If information provided by the customer is inaccurate or incomplete, or if additional services are requested or required after shipping arrangements have been made, additional carrier charges may apply.

To the fullest extent permitted by applicable law, the customer is responsible for additional freight or accessorial charges resulting from inaccurate or incomplete delivery information, customer-requested services, failed delivery attempts, or undisclosed conditions at the delivery location.

RECEIVING AND UNLOADING FREIGHT

Freight deliveries may require different receiving arrangements than ordinary parcel deliveries.

Depending on the shipment, carrier, and delivery location, appropriate equipment, personnel, access, or additional carrier services may be required to receive or unload the shipment.

Unless expressly included in the shipping arrangement, customers should not assume that the freight carrier will provide unloading equipment, placement of materials, inside delivery, or other services beyond the carrier's standard delivery service.

Customers are responsible for notifying SWI Fence & Supply before shipment if special delivery, unloading, or access arrangements may be required.

Additional carrier charges resulting from special services required at the time of delivery may be the customer's responsibility if those requirements were not disclosed or arranged in advance.

SHIPPING RATES AND CALCULATION ERRORS

We make reasonable efforts to calculate shipping and freight charges accurately.

Shipping rates may be affected by product dimensions, weight, quantity, packaging, destination, carrier availability, delivery-location classification, and required accessorial services.

SWI Fence & Supply reserves the right to correct shipping or freight calculation errors before shipment.

An incorrect shipping rate displayed or charged through the website does not obligate SWI Fence & Supply to ship an order at that rate when the rate resulted from an error or failed to account for the shipping method or services actually required.

If a correction materially increases the amount owed, we will attempt to contact you before shipment.

If you do not agree to the revised shipping charge, we may cancel and refund the affected portion of the order.

SHIPPING ADDRESSES AND DELIVERY INFORMATION

Customers are responsible for providing a complete and accurate shipping address, telephone number, contact information, delivery-location information, and other information reasonably necessary to complete delivery.

Additional costs resulting from incorrect addresses, incomplete information, address corrections, failed delivery attempts, reconsignment, redelivery, storage, or other customer-provided errors or omissions may be charged to the customer to the fullest extent permitted by applicable law.

Requests to change a shipping address, delivery location, or shipping method after an order has been submitted are not guaranteed.

Once an order has been processed, packaged, palletized, tendered to a carrier, or shipped, changes may be impossible or may result in additional charges.

CARRIER DELAYS

Once an order has been tendered to a carrier, delivery is subject to the carrier's operations, schedules, policies, and conditions.

Delivery dates and transit times provided by SWI Fence & Supply, Shopify, a carrier, or another service provider are estimates unless expressly guaranteed in writing by the party providing the guarantee.

To the fullest extent permitted by applicable law, SWI Fence & Supply is not responsible for delays caused by shipping carriers, freight providers, weather, natural disasters, road conditions, transportation disruptions, labor disputes, customs or governmental actions, supply-chain disruptions, or other circumstances outside our reasonable control.

REFUSED SHIPMENTS

If a customer refuses delivery of a shipment without prior authorization from SWI Fence & Supply, the customer may be responsible, to the fullest extent permitted by applicable law, for charges and costs resulting from the refusal.

These may include, without limitation, original shipping or freight charges, return freight charges, redelivery fees, reconsignment charges, storage fees, accessorial charges, handling costs, and other carrier-imposed fees.

Refusal of a shipment does not automatically constitute an approved cancellation, return, or refund.

Any refund, credit, or return associated with a refused shipment will be determined in accordance with our applicable Return and Refund Policy and may be reduced by shipping, freight, handling, restocking, or other charges incurred as a result of the refusal.

Customers who believe a shipment is damaged, incorrect, or otherwise unacceptable should contact SWI Fence & Supply before refusing delivery whenever reasonably possible so that we can provide instructions and help determine the appropriate course of action.

Nothing in this section limits any rights or remedies that cannot lawfully be waived or restricted.

DELIVERY DAMAGE, LOSS, AND FREIGHT CLAIMS

Customers should inspect shipments upon delivery when reasonably possible.

If a shipment appears visibly damaged, customers should document the condition of the shipment and packaging and note visible damage with the carrier where appropriate.

Customers should contact SWI Fence & Supply promptly if an order arrives damaged, incomplete, or appears to have been lost in transit so that we can review the situation and determine the appropriate next steps.

Freight and parcel damage or loss claims may be subject to carrier requirements, documentation requirements, reporting deadlines, inspection requirements, or other procedures.

Failure to timely document or report shipping damage may affect the ability to pursue a carrier claim.

Nothing in this section guarantees that a carrier claim will be approved or that SWI Fence & Supply is responsible for loss or damage for which responsibility rests with the carrier or another third party.

CHANGES TO SHIPPING ARRANGEMENTS

Requests to change a shipping method, delivery address, delivery location, carrier service, or other shipping arrangement are not guaranteed.

Additional costs associated with customer-requested changes may be charged to the customer.

SWI Fence & Supply may require payment of additional shipping or freight costs before agreeing to or processing a requested change.

ADDITIONAL SHIPPING TERMS

Specific products, destinations, carriers, or shipment types may be subject to additional shipping requirements or restrictions.

SWI Fence & Supply reserves the right to select or change carriers, shipping methods, packaging methods, or fulfillment locations when reasonably necessary to fulfill an order.

Nothing in this Shipping Policy requires SWI Fence & Supply to use a shipping method that is unavailable, unsafe, prohibited by a carrier, inappropriate for the products ordered, or otherwise not reasonably capable of completing the shipment.

This Shipping Policy should be read together with our Terms of Service and other applicable store policies.